Shipping options may vary depending on the delivery address, what time you place your order and item availability.
When you process your order, we will show you the shipping methods available, the cost and the estimated delivery date.
Please note that deliveries are only made on working days.
Please remember that the shipping address of your order must be in the same market/region as where you made the purchase.
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
| WHEN WILL I RECEIVE MY ORDER? |
When placing the order, we will provide you with the estimated delivery date. Then you can track it from your account or, if you purchased as a guest, from the link in any of the emails we have sent you about your purchase.
| CAN I CHANGE THE SHIPPING METHOD? |
The selected shipping method can only be changed if you contact us within 24 hours after completing the purchase.
| WHAT HAPPENS IF MY ORDER CANNOT BE DELIVERED? |
If you have chosen home delivery and were absent at the time of delivery, please contact us and we will verify with the courier.
| CAN MY ORDER BE DELAYED? |
If we are unable to deliver your order on the estimated delivery date, we will send you an email and you will be able to see the new delivery date in your order details.
| MY ORDER SHOWS AS HAVING BEEN DELIVERED, BUT I HAVEN'T RECEIVED IT. WHAT CAN I DO? |
Please remember that if there is any delivery incident with your parcel, we will be able to check your case.
If you have not received your order but its status is delivered, please download this document and send it back to us via
